What is the Federal Ombudsman?

The office of the Federal Ombudsman is an independent and impartial institution that examines complaints about the way the federal administrative authorities act or function.

The institution comprises two ombudspersons:

- Jérôme Aass

- David Baele

They are appointed for a period of six years by the House of Representatives, and are assisted by a team of experienced staff. They are not part of the administration.

Within the scope of their remit, the ombudspersons do not receive instructions from any authority. They appoint staff to assist them in the performance of their duties.

The term Ombudsman is derived from Swedish and means “he who pleads on behalf of another.”